Shipping policy

Thank you for choosing MoldsShop.com

Below are the terms and conditions outlining our Shipping Policy.

Shipment Processing Time:

Orders placed before 6:00 PM are typically processed within 1-3 business days. Please note that shipments are not dispatched on weekends or holidays. We dispatch orders directly from multiple warehouses promptly after processing.

In case of high order volumes, there may be slight delays in shipment. Therefore, we recommend allowing additional transit time for delivery. If there is a significant delay in shipping your order, we will notify you via email or phone.

Shipping Rates & Delivery Estimates:

We offer free shipping to the USA, UK, and several other countries.

  • United States: 8 - 15 Business Days (Free Delivery)
  • United Kingdom: 8 - 15 Business Days (Free Delivery)
  • Australia: 8 - 15 Business Days (Free Delivery)
  • Belgium: 8 - 15 Business Days (Free Delivery)
  • Canada: 8 - 15 Business Days (Free Delivery)
  • Denmark: 12 - 20 Business Days (Free Delivery)
  • France: 8 - 15 Business Days (Free Delivery)
  • Germany: 8 - 15 Business Days (Free Delivery)
  • Georgia: 15 - 25 Business Days (Free Delivery)
  • Greece: 12 - 18 Business Days (Free Delivery)
  • Ireland: 8 - 15 Business Days (Free Delivery)
  • Italy: 8 - 15 Business Days (Free Delivery)
  • Japan: 8 - 15 Business Days (Free Delivery)
  • Netherlands: 8 - 15 Business Days (Free Delivery)
  • Poland: 12 - 20 Business Days (Free Delivery)

Delivery delays may occur due to unforeseen circumstances such as natural disasters or pandemics.

Please note: Currently, we only ship to the mentioned countries. For those outside our shipping zones, please contact us through our website chat or WhatsApp at +1 812 809 9038 (US), or via email at moldsshop1@gmail.com. Our team will assist in arranging delivery to your country.

Shipment Confirmation & Order Tracking:

Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s) within 48 hours. This allows you to track your delivery status.

Important Notice regarding COVID-19:

In light of the global pandemic, we extend our sympathy to all affected by COVID-19. Rest assured, we prioritize the health and safety of our employees and customers. While we continue to operate normally, we adhere to strict hygiene practices, including social distancing, frequent handwashing, and equipment sanitization, ensuring the cleanliness and safety of our products.

Due to global security measures, there may be occasional delays in package deliveries. We appreciate your understanding should your parcel experience delays.

Customs, Duties, and Taxes:

MoldsShop.com is not liable for any customs duties or taxes applied to your order. Any fees incurred during or after shipping are the responsibility of the customer (e.g., tariffs, taxes).

Damages:

If you receive a damaged product, please photograph it and email us at moldsshop1@gmail.com immediately. We only replace damaged items within 48 hours of order receipt.

Please retain all packaging materials and damaged goods when filing a claim.